Sometimes we get questions like Why my ac don't cool down my house?, and switch wiring for garbage disposal above sink. There just isn't enough information in the question to provide an answer, but maybe that's just because the user is inexperienced and doesn't know what to ask. When questions like this come in, we have two options...
- Ding the question with a down vote, and leave a comment.
- Vote to close, and maybe leave a comment.
The old days
Since moderator votes are binding, it's common practice for a moderator to choose the first option (unless the question is spam or absolutely off topic). Unfortunately, users tend to follow suit. Which means that a users first interaction with the site, is a bunch of down votes.
A new way
Since the implementation of the "On Hold" status, there is a new way to handle this situation. Voting to close a question; even by a moderator, puts the question into this new "On Hold" status. At this point, comments should be left suggesting ways to modify the question to make it acceptable. By doing this, we give the user a second chance. If they take it, the question can be edited and reopened. If they don't, the question eventually moves to the "Closed" status.
So I guess what I'm asking is... Should we be voting to close more often?